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Greenwich Peninsula

For large groups please contact us directly.

FAQs / Help

Please click on a question to see the answer…

When does Santa arrive?

Santa’s Workshop will open on Dec 2nd and be welcoming visitors until Dec 23rd

How often are the time slots for Santa’s grotto?

Depending on the day time slots are available every 15 or 30 minutes from 11am to 9pm on weekends and 11am to 7pm on weekdays.

Tickets are available divided into 30 minute time slots. There are 8 tickets available per time slot. If your allotted time is e.g 11:00, you will see Santa between 11:00 and 11:30 along with the other ticket holders in that time slot. (Children will visit Santa individually or as a family not with the other ticket holders).

You will need to arrive 5 minutes before the time slot you booked to ensure you get the best experience!

 

What does the visit to Santa visit consist of?

The narrative above gives a good idea of the experience you and your child will have. Our workshop is designed to be unlike any other available in London focusing on providing a truly magical and memorable experience and produced by experts in experiential theatre and activations. One of Santa’s helpers will guide you into the Magical Workshop, in this space your child will chose what ingredients they would like their gift to be made from. These ingredients are in the form of gems, your child must add these to a machine which imbues the gems with with the magic of Christmas and they begin to glow.  The helper will then let you through to journey on to Santa’s Throne Room, you must journey through a cave and collect one more ingredient – the Spirit of Christmas which you must seek out in the cave, once found Santa will welcome you in to his Throne Room and ask your child to provide the ingredients for their present, these will be added to a machine that produced a gift for each child imbued with the magical ingredients they have chosen.

On exiting the Throne Room you and your child / children will be able to see some photographs of the experience and chose to buy prints at your convenience.

How long does a visit with Santa last?

The actual visit in Santa’s grotto will last approximately 3-4 minutes.

Who’s welcome?

Everyone is welcome and, due to the unique production in place, this workshop is appropriate for children ranging from 12 and under and we ask children over the age of 14 do not attend. There are plenty of activities in the Enchanted Forest and Amphitheatre thay would be more age appropriate.

Why should I book in advance?

It is highly recommended that tickets are pre-booked to guarantee a visit. Booking online is quick, easy, convenient and safe. It’s a stress free way to select a convenient date and time, with a guaranteed time slot, so you are not left disappointed by long queues and over demand at peak times.

When can I make a booking in store?

You may make a book during normal operational hours, but you may have to wait for one of our elves to be available to make the booking for you. Bookings made online are cheaper than those made online.

You may want to book on arrival for an experience that day – this is possible but no guarantees can be made times will available on the day you arrive.

How will unsold tickets become available?

If times remain available these tickets will be available for purchase at the workshop.

But prices may vary form those online.

How much and what is included?

Ticket pricing is detailed above, each child will receive a gift from Santa they can take home and cherish. Every child entering Santa’s grotto must have a valid ticket and be accompanied by a responsible adult. Up to 2 adults can accompany the child / children for each booking and no charge is made for accompanying adults.

Is there a charge for babies in arms 0-12months?

A standard booking must be made for each child. Every child entering the grotto must have a valid ticket. There will be a special gift for all ages.

Once booked can I change the time or day of the visit?

Once booked a total cancellation cannot be undertaken, but it may be possible to transfer your booking to an alternative time slot this is subject to availability and will incur a processing cost.

What kind of waiting time is expected?

Booking online minimses waitintg time, we estimate you will wait no more than 10 minutes from after arriving and it is likely you will have to wait no more than 3 minutes. There are 8 tickets every 30 mins. So if your time was 10:00, along with the other ticket holders you would get to see Santa by 10:30. Please note at peak times (weekends and weekdays after school hours) this may vary due to the high volume of people visiting the grotto.

Where is Santa’s Workshop?

Immediately outside of North Greenwich Station

Is there parking?

A number of paid car parks exist on the peninsula including a very large car park associated to the TFL Underground station. We recommend you travel by London Underground.

Is there somewhere to put pushchairs?

Sorry, we regret that no pushchairs will be allowed into Santa’s grotto.

Can we bring food or drink into the Grotto?

No. We would ask that you refrain from eating and drinking whilst in the grotto.

Can we take photographs or recordings in the grotto?

No photographs are permitted from being taken inside Santa’s grotto.

Are there toilets?

Yes public toilets are available 20 metres from the Workshop immediately behind the Greenwich Peninsula Marketing Hub.

Is there room for wheelchairs?

For Santa’s Grotto there is disability access with flat surfaces throughout.